Projects – Service Quality

Centre for Ecology and Development

2006-2010

Support with respect to quality-oriented planning, financial aspects and strengthening the capacity building component.

Institute for Environmental Issues (UfU)

2006-2008

Support with regard to building up a quality oriented management system with emphasis on leadership and internal and external communication.

Holiday Resort Luhme

2004-2010

Leadership coaching with regard to strategic planning, leadership and marketing based on a quality management system following the standards for service quality in the tourism sector in Brandenburg. Emphasis is put on the orientation towards the client and leadership skills.